Crisis response and the Resiliency Wheel
Examples of Effective Crisis Response aligned with the Resiliency Wheel.

The Resiliency Wheel

Caring and support: Listen to students' concerns and answer their questions in direct, factual, age-appropriate ways. (Be careful of giving TOO MUCH information. especially with younger children.) 
High expectations: Express your certainty that students can cope with the situation and faith in their strength and inner resources. 
Opportunities for participation: Help students come up with ways they can address the crisis themselves: i.e.. raising money, sending cards and letters, forming a Peace Club. 
Prosocial bonding: Provide students with positive activities to do together that give them a sense of purpose and mastery in the situation.
Clear, consistent boundaries:Strike a balance between addressing concerns and getting back to a normal schedule. Young people need the safety of familiar rules and routines.
Life skills: Encourage students to communicate their thoughts and feelings. (But balance is again the key: Don't let the talk escalate and overwhelm students).